Puri support

Questions about Puri, subscriptions or scan results — we answer by email.

Contact

Email fastapps383@gmail.com. Please include the Support ID from Puri → Settings, the app version and a short description of what happened.

Photo access

Open Settings → Apps → Puri → Photos to change access. With limited access Puri can only scan the photos you selected.

Subscriptions

Use Restore Purchases in Puri → Settings if Premium doesn’t show on a new device. To manage or cancel, open Settings → [your name] → Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.

Recover something you deleted

Open Photos → Utilities → Recently Deleted, select the items and tap Recover. Items stay there for about 30 days. Contacts or events deleted by mistake may be restorable from iCloud.com → Account Settings → Data Recovery.

Safety

Review every suggested deletion and keep a backup of important photos. Recently Deleted is a recovery window controlled by Apple, not a backup.